Privacy policy

Information on data protection

Data is collected and stored in accordance with data protection regulations. If the data is processed as part of centralized data processing, for the purpose of improving customer service or for technical reasons within the company, we will take appropriate measures to ensure that your data protection interests are fully taken into account. To facilitate the use of our website, we may use so-called cookies. "Cookies" are small pieces of information that are stored by your browser on the hard disk of your computer and that facilitate the use of our website. The cookies we use do not store any personal information. Cookies are automatically accepted by most web browsers. You can prevent this by changing your browser settings. We do not pass on the information we collect from you to third parties. We may provide statistics about our customers to trusted third parties. However, this information is summarized and shortened, i.e. anonymized, to such an extent that it can no longer be assigned to individual persons.

Privacy policy

As the operator of this website, Plantours Cruises takes the protection of your personal data seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations pursuant to the EU General Data Protection Regulation (EU GDPR). The following information provides a simple overview of what happens to your personal data when you visit our website. Personal data is any data that can be used to identify you personally. As a rule, it is possible to use our website without providing personal data. If personal data (e.g. name, address or e-mail addresses) is collected on our website, this is always done on a voluntary basis as far as possible. This data is only passed on to third parties (service providers) to process a contract.

How do we collect your data?

On the one hand, your data is collected when you provide it to us. This may, for example, be data that you enter in a contact form or when making a booking. Other data is collected automatically by our IT systems when you visit the website. This is primarily technical data (e.g. internet browser, operating system or time of page view). This data is collected automatically as soon as you enter our website.

What do we use your data for?

Some of the data is collected in order to ensure error-free provision of the website and to organize bookings and trips. Other data may be used to analyze your user behavior.

What rights do you have with regard to your data?

You have the right to receive information about the origin, recipient and purpose of your stored personal data free of charge at any time. You also have the right to request the correction, blocking or deletion of this data. You can contact us at any time with regard to this and other questions on the subject of data protection. You also have the right to lodge a complaint with the competent supervisory authority.

Responsible body

The controller responsible for the processing of your personal data on this website is: Plantours Kreuzfahrten - eine Marke der Plantours & Partner GmbH Martinistraße 50-52 28195 Bremen Contact the data protection officer:

datenschutz@plantours-kreuzfahrten.de

Data collection and processing when booking

The purpose of the collection and processing is the booking and execution of trips Data erasure
Personal data will be erased once the purpose of the data processing no longer applies, unless this conflicts with statutory retention obligations. In this case, the data will be deleted after expiry of the statutory retention period (usually 10 years). Recipients of the data
Plantours Cruises processes and stores the data for the fulfillment of the contract in its reservation system and financial accounting. In addition, the data will be passed on to service providers required for the execution of the trip, such as airlines, excursion agencies, service companies on the ships, for the dispatch of travel documents.
These other service providers are contractually bound by Plantours Cruises to the same data protection rules as we specify to you here. Processing of data outside the European Union
Plantours Cruises does not process personal data in countries outside the EU.

Data collection and processing for advertising purposes

The purpose of the collection and processing is targeted advertising and information in accordance with your interests. You determine the purpose for which we may store and process your data (e.g. one-time catalog mailing and only by post).

Revocation of your consent to data processing

Many data processing operations are only possible with your express consent. You can withdraw your consent at any time. All you need to do is send us an informal e-mail. The legality of the data processing carried out until the revocation remains unaffected by the revocation.

Information, blocking, deletion

Within the framework of the applicable legal provisions, you have the right at any time to free information about your stored personal data, its origin and recipient and the purpose of the data processing and, if necessary, a right to correction, blocking or deletion of this data. Please contact us at datenschutz@plantours-kreuzfahrten.de
Personal data will be deleted once the purpose of data processing no longer applies, unless this conflicts with statutory retention obligations. In this case, the data will be deleted after the statutory retention period has expired.

Right to data portability

You have the right to have data that we process automatically on the basis of your consent or in fulfillment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done insofar as it is technically feasible.